If you’ve been in a car accident, the first thing you’ll want to do is make sure you are not injured. 

After your safety is addressed, it’s time to sort out how to get your vehicle fixed. To make this process less stressful, we’ve put together the best 7 questions to ask your auto repair shop to make sure you are taking your vehicle to a trusted mechanic who can properly make any repairs.

1. What training and certifications do your mechanics have?

Some repair shops require their mechanics to have more qualifications than others. Ask what type of training mechanics have and what car brands they are most familiar with to ensure that they are capable of making the proper repairs on your vehicle. 

While not all certifications are required, they may be a good indicator of the quality of work you can expect from your collision repair shop.

2. Will you accept my insurance?

Some collision repair shops only work with a limited number of insurance companies, while others are willing to work with any insurance company. It’s important to know whether or not they accept your insurance to avoid paying out-of-pocket for repairs. 

3. Do you offer warranties on your repairs?

Most quality collision repair shops offer a warranty on their repairs. The time range on warranties may vary from a few days to a year or more. It is important to ask this question so you know what to expect if your repairs have future issues. 

4. What is your payment policy?

Some collision repair shops require payment in full before starting the repairs, while others allow for a partial payment or even payments throughout the course of the repairs. It is important to know this beforehand so there are no surprises when it’s time to pay for the repairs. This is an important question to ask to make sure that you can budget accordingly.

5. What is your policy on keeping me updated on the progress of the repair?

Ensuring that you have the proper expectations for the communication frequency between you and your mechanic is important for keeping your peace of mind during the repair process. You should feel comfortable that you will be kept in the loop and informed every step of the way.

6. How long will the repair take?

This question is important to ask so you can plan how you will commute accordingly. If you need your car back within a certain time frame, let your mechanic know. In some cases, you may be able to have a rental car while your car is being repaired.

7. Do they provide rental vehicles?

If you need to use a vehicle while your is being repaired, some collision repair shops offer rental vehicles. Asking your mechanic if this is an option is vital to ensuring that you know what to expect while your car is out of service. Your insurance might also cover a rental car while your vehicle is in the shop.  

Looking For an Auto Repair Shop in Reno or Sparks, NV?

Keep these questions in mind when you are looking for the best auto repair shop. These questions will ensure that you are comfortable leaving your vehicle in a trusted mechanic’s hands. 

If you’re looking for a reputable and reliable collision repair shop serving Reno and Sparks, Nevada, contact the professional mechanics at Liberty Collision! Our team can answer your questions and get you back on the road.

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